How far in advance should I book my move?

We recommend booking your move at least 2 to 4 weeks in advance. This gives us enough time to plan everything properly and ensures you get the date that works best for you.

What should I do to prepare my home for moving day?

Start by emptying and defrosting your fridge 24 hours before the move. Clearly label each box with the room it belongs to. Keep your important documents, valuables, and daily essentials in a separate bag. It also helps to notify your utility providers and update your address details early.

Do you provide packing materials or boxes?

Yes, we can supply boxes, tape, mattress covers, and other packing materials. You can either purchase what you need or choose our packing service where we bring everything and handle it for you.

Can I pack my own belongings?

Yes, many people choose to pack themselves. Just make sure your boxes are sturdy and clearly labeled. If you prefer, we also offer help with fragile or bulky items.

Are there any items you won’t move?

We cannot move hazardous materials such as fuel, gas bottles, paint, or perishable food. For everything else, we’ll work with you to find a safe solution.

What time will the removalists arrive?

We’ll confirm a two-hour arrival window the day before your move. On the day, we’ll keep you updated if there are any delays.

How long will the move take?

This depends on the number of rooms, access to the property, how prepared everything is, and the distance between locations. A standard two-bedroom move usually takes between three and five hours.

Do I need to be home during the move?

Yes, we ask that someone is there at the beginning and end of the move. You’re free to step out during the process, but we’ll need someone to give directions and confirm where everything goes.

What happens if it rains on moving day?

We move in all weather conditions and use protective covers to keep your items safe. If conditions are dangerous, such as during a flood, we’ll work with you to reschedule at no extra cost.

Can you move special items like plants or artwork?

Yes, we move fragile and bulky items such as indoor plants, mirrors, framed artwork, and electronics with care. However, we do not move pianos. If you need a piano moved, we recommend hiring a specialist team with the proper equipment and experience.

How is the cost calculated?

We offer hourly or fixed pricing depending on your needs. The final cost depends on travel time, the size of your move, and the number of team members required.

What is included in the quote?

Our standard quote includes the truck, fuel, two trained removalists, basic transit protection, and all the equipment needed to secure your items. Optional extras like packing or cleaning services can also be added.

Do you offer insurance for my belongings?

Yes, we include basic transit insurance with $5,000 damage protection. If you have valuable or fragile items exceeding this coverage amount, we recommend getting additional cover through a third-party provider for full protection.

Is there a minimum charge?

Yes, we have a four-hour minimum for all bookings. This includes travel to and from your location.

What payment methods do you accept?

You can pay by card, bank transfer, or cash. A deposit may be required for long-distance or weekend bookings.

Do you offer cleaning services after the move?

Yes, we work with trusted cleaners who provide end-of-lease or pre-sale cleans. This includes everything from surface cleaning to oven and carpet cleaning.

Can you help with assembling or disassembling furniture?

Yes, we can take apart and put back together beds, tables, shelving units, and more. Just let us know what needs to be done.

What should I do with items I no longer want?

We can arrange rubbish removal for you or help donate your unwanted items to local charities.

What happens if something gets damaged during the move?

Contact us within 24 hours with details and photos. We’ll investigate and do our best to resolve the issue quickly and fairly.

Do you provide storage if needed?

Yes, we offer secure storage options for both short and long term. Whether you need a few days or a few months, we’ll help you find the right solution.

What Do Our
Customer's Think of Us?

Amogh S.
Moved Chippendale to Manly
I was honestly blown away by how easy the whole move felt. Gabe and Sebastien handled everything with care, kept a good pace, and even helped carry a few last-minute bits I forgot to pack. Super thankful!

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Every Job Counts To Us!

We don’t have hundreds of reviews. We don’t have a fleet of trucks. What we do have is time, care and a genuine want to do a good job. Every single time.

If you book with us now, you’ll be part of the reason we grow. We’re building Coastal Moves to fund future projects and businesses we believe in. And it all starts with doing great work, move by move.

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