We recommend booking your move at least 2 to 4 weeks in advance. This gives us enough time to plan everything properly and ensures you get the date that works best for you.
Start by emptying and defrosting your fridge 24 hours before the move. Clearly label each box with the room it belongs to. Keep your important documents, valuables, and daily essentials in a separate bag. It also helps to notify your utility providers and update your address details early.
Yes, we can supply boxes, tape, mattress covers, and other packing materials. You can either purchase what you need or choose our packing service where we bring everything and handle it for you.
Yes, many people choose to pack themselves. Just make sure your boxes are sturdy and clearly labeled. If you prefer, we also offer help with fragile or bulky items.
We cannot move hazardous materials such as fuel, gas bottles, paint, or perishable food. For everything else, we’ll work with you to find a safe solution.
We’ll confirm a two-hour arrival window the day before your move. On the day, we’ll keep you updated if there are any delays.
This depends on the number of rooms, access to the property, how prepared everything is, and the distance between locations. A standard two-bedroom move usually takes between three and five hours.
Yes, we ask that someone is there at the beginning and end of the move. You’re free to step out during the process, but we’ll need someone to give directions and confirm where everything goes.
We move in all weather conditions and use protective covers to keep your items safe. If conditions are dangerous, such as during a flood, we’ll work with you to reschedule at no extra cost.
Yes, we move fragile and bulky items such as indoor plants, mirrors, framed artwork, and electronics with care. However, we do not move pianos. If you need a piano moved, we recommend hiring a specialist team with the proper equipment and experience.
We offer hourly or fixed pricing depending on your needs. The final cost depends on travel time, the size of your move, and the number of team members required.
Our standard quote includes the truck, fuel, two trained removalists, basic transit protection, and all the equipment needed to secure your items. Optional extras like packing or cleaning services can also be added.
Yes, we include basic transit insurance with $5,000 damage protection. If you have valuable or fragile items exceeding this coverage amount, we recommend getting additional cover through a third-party provider for full protection.
Yes, we have a four-hour minimum for all bookings. This includes travel to and from your location.
You can pay by card, bank transfer, or cash. A deposit may be required for long-distance or weekend bookings.
Yes, we work with trusted cleaners who provide end-of-lease or pre-sale cleans. This includes everything from surface cleaning to oven and carpet cleaning.
Yes, we can take apart and put back together beds, tables, shelving units, and more. Just let us know what needs to be done.
We can arrange rubbish removal for you or help donate your unwanted items to local charities.
Contact us within 24 hours with details and photos. We’ll investigate and do our best to resolve the issue quickly and fairly.
Yes, we offer secure storage options for both short and long term. Whether you need a few days or a few months, we’ll help you find the right solution.
Moving is stressful enough without wondering if your belongings will make it in one piece. That's why every single job matters to us, whether you're moving a studio apartment or a four bedroom house.
We understand that behind every move is a real person starting fresh. Your belongings aren't just items to us, they're your life, and we treat them that way.
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